Support

For any question about Bleepster — setup, filtering, your account, or billing — email support@bleepster.app. Include the YouTube video link and your AI provider if your question is about a specific video, and we can help much faster.

• Make sure Bleepster is turned on: click the extension icon on a YouTube tab and check the main toggle.
• Bleepster needs captions or a transcript to analyze a video. If YouTube offers neither for the video, there is nothing to analyze yet.
• If analysis fails, open the extension popup and confirm your AI provider API key is still valid — keys can expire or run out of credit on the provider's side.
• After updating the extension, reload the YouTube tab once so the new version attaches to the player.

Short answers about how filtering, languages, plans, and the Parent PIN work are on the home page in the FAQ.

Purchase, receipt, and refund questions are handled at the same address: support@bleepster.app. Mention the email you used at checkout so we can find your order.

To request deletion of your account data, or for anything covered by the Privacy Policy or Terms, email us from the address associated with your account.